At Callent Tech Ltd., we are committed to maintaining the highest standards of data privacy, transparency, and regulatory compliance across all global markets. This Privacy Policy outlines how we collect, use, process, store, and protect personal information, in alignment with international data protection laws and industry best practices.

Definitions & Key Terms

For the purpose of this Privacy Policy, the following terms shall have the meanings set forth below:

• Cookie
  A small data file generated by a website and stored on your browser or device. Cookies are used to enhance user experience, enable functionality, perform analytics, and remember preferences such as language settings or login details.
• Customer
  Any company, organization, or individual that engages with Callent Tech Ltd. to use our services for managing business operations, marketing activities, or customer relationships.
• Device
  Any internet-enabled device including, but not limited to, mobile phones, tablets, desktops, laptops, or other digital systems used to access our platform or services.
• IP Address
  A unique numerical identifier assigned to each device connected to the internet, which may be used to determine approximate geographic location and device characteristics.
• Personnel
  Individuals employed by or contracted with Callent Tech Ltd., including employees, consultants, and service providers acting on our behalf.
• Personal Data
  Any information that directly or indirectly identifies an individual, including but not limited to names, email addresses, contact details, identification numbers, or any data linked to an identifiable person.
• Service
  All solutions, platforms, tools, and services provided by Callent Tech Ltd., including but not limited to marketing, data solutions, analytics, and outreach services.
• Third-Party Services
  External partners, vendors, advertisers, analytics providers, and service providers that assist in delivering or enhancing our services.
• Website
  The official platform of Callent Tech Ltd., accessible at callenttech.com, including all associated pages, tools, and services.
• You / User
  Any individual or entity accessing, browsing, or using our services, whether as a visitor, customer, or partner.

Information We Collect

We collect information in a structured, purpose-driven, and compliance-aligned manner to ensure efficient service delivery and improved user experience.

Types of Information Collected

• Full Name / Username
• Email Address
• Phone Number
• Job Title / Professional Information
• Company Details (where applicable)
• Technical Data (IP address, browser type, device information)

How We Use the Information

At Callent Tech Ltd., all data usage is governed by lawful, transparent, and purpose-specific processing principles.

We use collected information to:

• Deliver and optimize our services
• Personalize user experience and engagement
• Improve platform performance and service quality
• Respond to customer inquiries and support requests
• Execute transactions and contractual obligations
• Conduct marketing, campaigns, and communications (where permitted)
• Administer promotions, surveys, or platform features
• Ensure security, fraud prevention, and compliance

Third-Party Data & External Sources

We may receive data from trusted third-party sources, including:

• Fraud detection and verification partners
• Publicly available data (e.g., professional profiles, social platforms)
• Marketing and data partners operating within compliance frameworks

Users retain control over publicly shared data via third-party platform privacy settings.

Data Sharing & Disclosure

We may share information under strict governance and compliance controls:

With Service Providers

• Hosting, storage, and infrastructure partners
• Email, CRM, and marketing platforms
• Payment processors and support systems

With Business Partners & Affiliates

• For operational, marketing, or service delivery purposes
• Under strict contractual and compliance obligations

Legal & Regulatory Requirements

• When required by law, court orders, or government authorities
• To protect rights, prevent fraud, or ensure safety

Business Transfers

• In case of mergers, acquisitions, or restructuring, subject to privacy obligations

Data Collection Sources

We collect data:

• Directly from users (forms, registrations, interactions)
• Automatically via website usage (cookies, analytics tools)
• From third-party integrations and partners

Email Communication Policy

By providing your email, you consent to receive communications from Callent Tech Ltd., including:

• Service updates and notifications
• Marketing and promotional communications (where permitted)

We strictly follow:

• Opt-in based communication practices
• Clear unsubscribe options in every email
• No unsolicited or spam communication

International Data Transfers

As a globally operating organization, Callent Tech Ltd. may transfer data across jurisdictions.

• Data may be processed in multiple countries
• Transfers are conducted under appropriate safeguards and legal mechanisms
• By using our services, you consent to such transfers as permitted by law

Data Security & Protection

We implement industry-leading security measures, including:

• Encryption (SSL/TLS) for data transmission
• Secure servers and infrastructure
• Role-based access controls (RBAC)
• Continuous monitoring and threat detection
• Internal security policies and training

While we strive for maximum security, no system can guarantee absolute protection.

User Rights & Data Control

Users have the right to:

• Access their personal data
• Request corrections or updates
• Request deletion (subject to legal obligations)
• Restrict or object to certain processing
• Manage communication preferences

Requests are handled through secure verification and structured workflows.

Data Retention Policy

We retain data only as long as necessary for:

• Service delivery
• Legal and regulatory compliance
• Business and operational needs

Once no longer required, data is:

• Securely deleted, or
• Anonymized for analytical purposes

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience
• Analyze website performance
• Enable functionality and personalization

Users can control cookie preferences through browser settings.

Third-Party Tools & Technologies

We may use tools such as:

• Analytics platforms
• Advertising technologies (e.g., remarketing tools)
• Mapping and location services

All third-party integrations operate under their respective privacy policies.

Children’s Privacy

Our services are not intended for individuals under 13 years of age.
We do not knowingly collect data from minors. If identified, such data is promptly removed.

Policy Updates

We may update this Privacy Policy periodically to reflect:

• Regulatory changes
• Operational updates
• Industry best practices

Updates will be posted on this page with the revised effective date.

Global Compliance Commitment

Callent Tech Ltd. strictly follows and implements global data protection regulations, including but not limited to:

• UK GDPR & Data Protection Act
• GDPR (European Union)
• CAN-SPAM Act (USA)
• CASL (Canada)
• UAE PDPL
• CCPA (California, USA)

Our systems, processes, and infrastructure are designed to be fully compliant, audit-ready, and aligned with international data privacy standards.

Governing Law

This Privacy Policy is governed by applicable laws, including those of India and relevant international jurisdictions, depending on the nature of data processing and user location.

Your Consent

By accessing or using our services, you:

• Agree to this Privacy Policy
• Consent to data collection and processing as described
• Acknowledge cross-border data handling practices

At Callent Tech Ltd., data privacy is not just a legal requirement—it is a foundational principle that drives trust, transparency, and long-term client success.